The role of Concierge Security Officer is very varied, with different elements such as call handling, CCTV monitoring, assisting in the detection and prevention of Anti-Social Behaviour and Criminal Activity and dealing with Out of Hours Repairs.

Here in Cerber Security Services we understand that security staff working in the hospitality sector must maintain a high level of customer service without compromising on his or her duties as a security officer, a unique skill set is required when dealing with a demanding sector, making sure all guests and their valuables are safe and secure alongside liaison with hotel management to help up keep a safe and pleasant environment at all times, being vigilant and having a proactive approach to his or her daily duties is an utmost importance for us while maintaining an approachable and welcoming demeanour.

Some Cerber’s Concierge Security Officer responsibilities:

• C.T.V. monitoring
• Regular Foot patrols
• Parking lot and fire exit checks
• Well-groomed and presentable at all times
• Key holding/alarm response
• All guards are first aid trained
• Incident reporting
• Health and safety
• Addition background checks on all guards
• 24-hour help line